Visiting original passage: AI shakes up the call centre industry, but some tasks are still better left to the humans
AI shakes up the call centre industry, but some tasks are still better left to the humans
AP •
AI is transforming call centres by reducing monotonous tasks, improving customer service, and easing agent workloads. While some jobs are lost, humans remain essential for complex issues. Companies like Tesla, Klarna, and Bank of America are blending AI with …
