Capgemini's $3.3 billion WNS buy may revive IT-plus-BPO model

Beena Parmar

Capgemini's $3.3 billion acquisition of WNS signals a resurgence of the IT-plus-BPO model, driven by the need for AI integration. Analysts anticipate further consolidation in the BPO sector as companies seek to leverage AI for growth and digital transformatio…