Visiting original passage: Klarna Is Hiring Customer Service Agents After AI Couldn't Cut It on Calls, According to the Company's CEO
Klarna Is Hiring Customer Service Agents After AI Couldn't Cut It on Calls, According to the Company's CEO
entrepreneur.com •
Klarna Is Hiring Customer Service Agents After AI Couldn't Cut It on Calls, According to the Company's CEO Klarna released an AI chatbot and implemented an AI-induced hiring freeze last year.
Key Takeaways
Months after touting AI's potential to replace human …
