Startups chase finserv companies seeking GenAI customer support use cases

Alenjith K Johny, Pratik Bhakta • July 14, 2025

With agentic AI, banks can solve a large part of their customers' basic queries by software, instead of dedicating teams with human agents. However, integration with legacy banking software systems and stringent regulations make the deployments tricky.

The highly regulated financial services industry is finding application of generative artificial intelligence models in customer-facing operations, from onboarding to servicing and basic query resolu… [+4211 chars]

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Startups chase finserv companies seeking GenAI customer support use cases

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