Mark Zuckerberg founded the company, which seems to have been in everybody's face since then. Despite its popularity, this social network has been mired in controversy over the years. The following review discusses aspects such as features, pricing, company history, and customer reviews of Facebook.
What does Facebook do
Facebook is a social networking site that enables the users to connect with friends and family, share content, and be part of many communities. It provides status updates, photo and video sharing, messaging, and marketplace services.
Pricing
Facebook is free for the use of individuals. The site draws its revenue mainly from advertising, providing businesses with targeted ad placements based on user information.
Product History
Launched in 2004, Facebook has grown from a college networking site into a global social media platform that has billions of users. It has added many features over the years and acquired quite a few companies to continue adding new features.
User Feedback
The rating is very low on Trustpilot, at 1.3 stars. Reviewers complain about poor customer service, issues of censorship, and problems with Facebook Marketplace. Recovering accounts also becomes difficult for many users, among other dissatisfying automated features.
Conclusion
While Facebook is still full-on in the world of social media, serious issues buffet it on every side and lower customer satisfaction. Resolving these problems would allow the service to improve overall user experience and rebuild trust.
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